Could it be that there is a manufacturing defect in the hair extensions?

You’ve given all the above after-care products from our “How to best care for my Perfect hair” list with your client & yet they come in with drier hair extensions than you’re used to. 100% certainty that this client has put something on those hairs that is not suitable anyway, you never have.

Don’t expect because a client has the right haircare products that she will always use them. Maybe she likes the scent of her previous shampoo better, maybe she went on a sleepover & forgot her products,… 1 wash with the wrong product can immediately cause irreversible damage to the hair extensions.

But could that be due to the hair extensions themselves?
Your hair extensions that you used for that one customer are not produced separately. These hair extensions are produced in a huge bulk where all hair extensions in stock at Perfect Hair, with the same batch number, are produced at the same time. I.e., if your hair extensions would be bad, all hair extensions in the depot of that same color would be bad.

Standard 5 quality checks happen in the lab before the hair extensions are packaged. As a result, a manufacturing defect can always be completely ruled out.

Specifically, this means that if your hair extensions would get drier than you are used to from your clients, then this client has done something different than the other clients or than the last time. No matter what this customer will claim. It’s as simple as that.