Frequently Asked Questions

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Perfect Hair certainly has the option of using a different production process to permanently improve the quality of a particular technique, the durability of the colour or the quality of the hair. When we use a different production process, we will inform everyone of this via our social media. We do not make any changes to our hair extensions without informing you.

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Yes, you can bleach our Diamond Series hair extensions because they are extremely strong. But we strongly advise against it. Your own hair gets nutrition from the root & nutrition from outside (through hair masks). Your hair extensions only get nutrition from outside. The hair extensions can no longer receive nutrition from the hair roots. Therefore, hair extensions are always more sensitive than your own hair & bleaching will damage the hair extensions. Moreover, we developed super blonde shades including almost white. If you need very white hair extensions, order the white colours like Elsa, Belkiz & Celine.

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• clip-ins
• keratins
• normal tapes
• invisible tapes
• mini tapes
• secret wefts
• hand tied wefts
• i-tips

But we are constantly looking for even newer & better techniques, so further expansion is always possible.

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Unfortunately, this is not possible. We are a webshop & have no physical shop or pick-up point. You can always order a pack to test out on yourself. Moreover, by wearing our hair extensions you can only test how the quality is in reality.

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Perfect Hair ensures that your hair extensions are of unseen quality the day you receive them but since the final quality during the wearing time of your hair extensions is determined by the aftercare applied by the client or yourself, Perfect Hair cannot be held responsible for this. Therefore, we cannot guarantee our hair extensions.

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Yes you can, but in order not to damage your own hair & your hair extensions it is best to use our detangling brushes. These are customized to your hair extensions & techniques. You can find our brushes here.

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You’ve given all the above after-care products from our “How to best care for my Perfect hair” list with your client & yet they come in with drier hair extensions than you’re used to. 100% certainty that this client has put something on those hairs that is not suitable anyway, you never have.

Don’t expect because a client has the right haircare products that she will always use them. Maybe she likes the scent of her previous shampoo better, maybe she went on a sleepover & forgot her products,… 1 wash with the wrong product can immediately cause irreversible damage to the hair extensions.

But could that be due to the hair extensions themselves?
Your hair extensions that you used for that one customer are not produced separately. These hair extensions are produced in a huge bulk where all hair extensions in stock at Perfect Hair, with the same batch number, are produced at the same time. I.e., if your hair extensions would be bad, all hair extensions in the depot of that same color would be bad.

Standard 5 quality checks happen in the lab before the hair extensions are packaged. As a result, a manufacturing defect can always be completely ruled out.

Specifically, this means that if your hair extensions would get drier than you are used to from your clients, then this client has done something different than the other clients or than the last time. No matter what this customer will claim. It’s as simple as that.

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Our Gold Series hair extensions are A class hair extensions available to all. They are made of 100% human remy hair in the highest quality. These hair extensions are available in 49 different shades for everyone. Our Diamond Series hair extensions are our A+ class hair extensions available only to our trained Partner Salons. These hair extensions are also made of 100% human remy hair but with the one difference that we use baby cuticle hair. Baby cut hairs are hairs sacrificed by ladies between 18 – 30 years young. These are the highest quality hairs available, to produce the very best hair extensions possible. Our Diamond Series hair extensions are available in 61 different shades (in all colours except the 10 Rainbow colours & 4 pastels).

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Of course. On our Instagram we regularly post inspiration photos & our color ring includes all colors. You can order these here.

Please note that the color ring is an indication and may vary from the actual color, but it gives you a good idea of which color best suits your needs.

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Yes you can do all that with any styling tool you want. Do always protect your own hair & your hair extensions with a heat protectant from our list FAQ “How do I best care for my Perfect Hair?” & apply the full haircare ritual at all times.

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Certain colors of hair extensions can turn pinkish. This is due to a chemical reaction. That chemical reaction can occur because of 3 things:

• haircare products that are not suitable
• certain colorings & toners that were used
• Sprays & lotions containing Butyl Methoxydibenzolymethane, Parsol or Avobenzone

Solution
Better prevention than cure we say. Therefore, always use only the haircare products from our “How to best care for my Perfect Hair” list, avoid colorings & toners if possible & always check the ingredient list of your body lotions, sprays, facial products, sunscreen, … for the presence of Butyl Methoxydibenzolymethane, Parsol or Avobenzone which can give hair extensions a pinkish glow when evaporated.

However, if a chemical reaction does occur on your hair extensions, you can neutralize this pink undertone by applying the steps below:

1. Wash the hair once with Redken All soft shampoo.
2. Towel dry the hair & hair extensions.
3. Apply the toner (see below the formula of this toner) only to the pinkish hair ends & leave on for a few minutes. Stay with the client & check regularly.
4. When the pinkish hair ends are neutralized rub the remaining toner onto the entire hair & leave it in for a few seconds so that the toner blends onto the remaining hair.
5. Rinse for 5min.
6. Wash hair 2x with the Redken All soft shampoo & rinse.
7. Towel dry hair & place a generous amount of Redken All Soft mask on hair lengths & ends.
8. Gently comb the whole thing with 1 of our detangling brushes. Always hold the top of your own hair. Leave on for 5min & rinse out.
9. Place a generous amount of Redken All Soft conditioner on hair lengths & ends to close the hair cuticles & rinse out.
10. Spray 10x Redken One united detangling spray over the entire bunch of hair & hair extensions & gently detangle again. Always hold the top of your own hair.
11. Spread the amount of one euro coin Redken All Soft moisture restore or Redken Extreme Length sealer heat protection over hair lengths & ends
12. Style as desired

If the pinkish glow has not completely disappeared, then you rinsed off the toner too quickly. Repeat all steps from step 1 to step 12 until the pinkish undertone disappears.

Keep in mind that because of the toner, the client’s final color will be slightly different from what she had before. Therefore, this is an emergency solution & better to prevent than to cure.

toner formula= 50cc 09T (Redken shades) + 50cc processing solution (Redken)

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Yes, Perfect Hair works exclusively with the highest quality 100% human remy hair available. This allows you to do with it anything you can do with your own hair. Keep in mind that hair extensions are always more sensitive than your own hair so they require just a little more care.

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All of our hair extensions are transparently packaged. If you find that the color would not be correct you can return it if the package was unopened & we will gladly exchange it for you in the correct color, if you have a color ring from Perfect Hair. Return shipping is at your own expense. Opened or damaged packages or hair extensions will not be returned. We must respect these hygiene standards. After all, you don’t want hair extensions in your hair that have already gone through 10 people’s (sometimes dirty) hands either.

To be 100% sure of the correct color, we always recommend using our color ring. You can order these here. Only when you have ordered a color ring from us in the past will we gladly return the hair extensions for you. Refunds we do not do.

Please note that the color ring is an indication and may vary from the actual color, but it gives you a good idea of which color best suits your needs.

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For hair extensions to blend naturally with your own hair, there are several points to consider.

Correct number of pieces or grammage
It is very important to use the correct number of pieces or grammage for each client’s wishes. If you decide to use less you will be left with too little hair for the cut to fall smoothly. Always use the quantities indicated by our hair extension calculator to avoid blending.

Distribution of the hair extensions
The hair extensions should be distributed evenly over the entire head. If there are certain areas that have fewer or no hair extensions, they will not blend with your own hair.

Airy cut
When choosing hair extensions, it is very important to adjust the cut of the hair extensions to the thickness of the client’s own hair. For example, our Diamond Series keratin hair extensions are twice as full at the bottom as our Gold Series keratin hair extensions. By nature, these will therefore fall heavier. We recommend cutting the hair extensions on dry hair & keeping the whole cut airy.

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Gold Series

• clip-ins
• keratines
• normal tapes
• mini tapes
• secret wefts
• i-tips

Diamond Series

• keratines
• invisible tapes
• secret wefts
• hand tied wefts

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Yes, they can. Perfect Hair ensures that your hair extensions are of unseen quality the day you receive them but since the final quality during the wearing time of your hair extensions is determined by the aftercare applied by the client or yourself, Perfect Hair cannot be held responsible for this.

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Hairs used to manufacture hair extensions can come from all over the world. The most common are:

• India
• China
• Brazil
• Russia
• Eastern European countries

Only 1 destination has traceable hair & that is India. This is the hair we use to manufacture our Perfect Hair extensions.

What does that mean traceable hair?
Traceable hair means that people voluntarily shed their hair for the sake of their faith. That happens in temples. The temples sell the hair to hair dealers who in turn then turn it into hair extensions.

The money the temples receive for this must be invested back into the community. Free schooling, child care, hospitals & medically trained personnel result. And homeless people get free food & shelter. A very good thing for the people themselves there & in that way we with Perfect Hair also contribute our bit.

Unfortunately, this is not the case for the other hair exporting countries. No one in these countries shaves bald for religious reasons. Therefore, unfortunately, there is a huge amount of forced hair sales such as in women’s prisons & in poorer areas.

These are hairs that Perfect Hair refuses to use. Moreover, the quality of these is untraceable & very unstable. But above all, we at Perfect Hair believe that no one should suffer from the production of hair extensions. This is why we choose only temple hair.

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Unfortunately, this is not possible. We are an online shop & have no physical shop or pick-up point.

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Yes, a weft can always break in the band itself. These are the most common causes:

• rough brushing
• brushing with an unsuitable disentangling brush (always use our weft disentangling brush)
• haircare products containing too many caustic ingredients
• you or your client accidentally cutting the weft.

Hand tied wefts cannot be cut through the band, our Secret wefts can be cut through the band.

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The color ring is an indication of the final color & may always differ from the effective color. That’s because the color sample of the color ring was produced along with the first batch of hair extensions in that same color. With a new production batch, no new color samples are generated since they are already available in large print runs.

Just as in your own salon a toner may vary slightly in the end result with clients depending on the undertone of their own hair, the porosity of the hair or the duration of the application, also the coloring of hair extensions & the color swatches is a hands on treatment where even with us the end result may vary slightly from the previous batch.

After all, we cannot always take hair from 1 & the same person. And therefore, even with us, the undertones of the hair are slightly different time after time resulting in a different outcome.

Yet the same formula is used each time to obtain the same end result. Of course, you can always update the hair extensions to your personal wishes.

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You can certainly use your own products on your hair extensions. However, keep in mind that your own products can cause unnecessary damage to your hair extensions. Therefore, we recommend to always follow our haircare advice described in the FAQ ‘How do I best care for my Perfect Hair?’. All these products have been shown in lab tests not to cause any damage to our Perfect Hair hair extensions & only improve the quality.

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Yes, you can colour or tone all our hair extensions. However, we strongly advise against this if it can be avoided. Your own hair gets nutrition from the root & nutrition from outside (through hair masks). Your hair extensions only get nutrition from outside. From the hair roots, the hair extensions can no longer receive nutrition. As a result, hair extensions are always more sensitive than your own hair & colouring or tinting will damage the hair extensions. Moreover, we developed countless shades under which your needed colour might be available anyway. Therefore, always order all the colours you need to avoid unnecessary colouring. It may very well be that you will need to re-colour the hair extensions once in a while because the hair extension colour is fading & that’s okay. Limit this only when necessary for your client as even the healthiest colourings & toners can always make hair extensions more sensitive or cause damage.

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When using products other than our list of lab-approved products, it could very well be that your hair extensions are different in quality than they should be. These are the most common results:

• drier hair extensions
• stiffer hair extensions
• hair extensions that tangle more
• hair extensions that break
• hair extensions that discolour very quickly

To avoid this at all times, we recommend only using these haircare lines & always using :

• shampoo (only on the scalp)
• mask (only on mid-lengths & ends)
• conditioner (only on mid-lengths & ends)
• detangling spray (on the entire hair except the scalp)
• heat protection (on all hair except the scalp)

Perfect Hair ensures that your hair extensions are of unseen quality the day you receive them but since the final quality during the wearing time of your hair extensions is determined by the aftercare applied by the client or yourself, Perfect Hair cannot be held responsible for this.

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Our Gold Series hair extensions received the A quality label, while our Diamond Series hair extensions received the A+ quality label. A+ is the highest quality label achievable in hair extensions.

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You will find that after your wearing time of 4 months, your keratin hair extensions are still in perfect condition. However, we cannot rebond them, which would allow you to reuse them. This is because Perfect Hair will not be as perfect as before. After rebonding, hair extensions no longer pass their strict quality control & lose their A label that indicates they are the best hair extensions on the market. As we go for nothing less than perfection, you can therefore not reuse these hair extensions. However, you can donate the hair to Haarwensen, which makes wigs for children. For more information you can always send us an e-mail info@perfecthair.be

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Yes we are happy to give discounts on bulk purchases. Bulk purchases are orders over €30,000 in 1 order. If you plan to make such purchases to build up a stock, please e-mail us.

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Of course, keratin hair extensions are not supposed to crumble at the base itself but sometimes this does happen. These are the most common causes:

• the keratins were not quite closed correctly at the time of placement
• the keratins have small fracture lines
• the hairdresser used heat tongs to insert the hair extensions
• overheating took place on the keratintes
• the hairdresser does not handle our cold ultrasonic device correctly
• the hairdresser opens & closes the pliers of the ultrasonic appliance more than 3 times
• the pliers of the ultrasonic appliance are outdated & need to be replaced
• the client uses haircare products that are not suitable for the sutures
• the client has come too close to the keratin suture with a heat appliance such as hair dryer, straightener or curling iron
• the client is in a shedding period which allows air to enter the keratins & thus has the potential to crumble

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Perfect Hair broadcasts all orders 365 days a year from Monday to Saturday excluding Belgian public holidays.

Belgium

If you, as a Belgian customer, place your order before 2 p.m. on weekdays, it will be shipped the same day. On Saturdays your order needs to be processed before 10 am.

Netherlands

If as a non-Belgian customer you place your order before 12 noon on weekdays, it will be shipped the same day. On Saturdays, your order must be placed before 10 a.m. Please note that we have no influence on these delivery times as we depend on the courier service. The final delivery time depends on the courier service itself. You will receive a track & trace link via e-mail after placing your order. You will also find this link in your personal dashboard, with which you can track your package at all times.

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What a shame! We are happy to solve that for you right away. Take a picture of the entire order in its unopened original condition & mail it to us along with your order number. We check this immediately for you.

When we determine that the items are indeed incorrectly delivered, we will immediately send you the correct items along with a return label that you can stick on the incorrectly delivered order and return free of charge through the post office.

Please note that we must receive the delivered goods unopened within 7 days. If not, there is nothing more we can do for you. If late, you will receive a new invoice for the^2nd order & will no longer be entitled to this refund.

Return address :
Perfect Hair
King Albert Street 50 PO Box 7
3290 Diest
Belgium

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No, all our Partner Salons must have followed our Partner Training. This is to ensure that each Partner Salon is up to date with all the information needed to apply each technique perfectly but also knows perfectly which formulas & possibilities the hair extensions also offer regarding aftercare & colour processes. Moreover, we go deeper into colour theory, the silk protective layer, all types of grammages, all tools & so much more. After all, perfect hair extension installation is so much more than just hair extensions. If you don’t want to attend a training course, you can work with our Gold Series hair extensions which are freely available to all.

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Below are the grammages of all our Gold Series hair extensions described.

Clip-ins
Clip ins in 35cm are available in 60gram, 120gram & 180gram
Clip ins in 55cm are available in 120gram, 240gram & 360gram

Keratins
Keratins in 30cm are 0.5gram per lure or 12.5gram per pack
Keratins in 45cm are 0,7gram per lock or 17,5gram per package
Keratins in 60cm are 0,9gram per lead or 22,5gram per package

Normal & mini tapes
Tapes in 45cm are 45gram per pack & packed per 20 tapes

Secret wefts
Secret wefts in 35cm are 35g per pack
Secret wefts in 50cm are 50g per pack

I-tips
I-tips in 45cm are 1,2gram per i-tip & packed per 10 i-tips

Below are the grammages of all our Diamond Series hair extensions described.

Keratins
Keratins in 30cm are 0.7gram per lock or 17.5gram per package
Keratins in 45cm are 1gram per lock or 25gram per package
Keratins in 60cm are 1.2gram per lock or 30gram per package

Invisible tapes
Tapes in 45cm are 45gram per pack & packed per 20 tapes

Secret wefts
Secret wefts in 30cm are 70gram per tape
Secret wefts in 45cm are 90gram per tape
Secret wefts in 60cm are 110gram per tape

Hand tied wefts
Hand tied wefts in 55cm are 18gram per band
Hand tied wefts in 55cm are 108gram per pack of 6 ties

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Shipping costs are 7.5€ for all packages under 150€. If you are above this, your shipping is free.

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At Perfect Hair we believe that the best results for your clientele are achieved by asking the right questions & matching the chosen technique, amount of hair & color to the client’s needs & not the technique the hairdresser prefers. To help you with this, we have written out an ideal roadmap for you which you can download here.

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Currently, we only provide training to our Partner salons. If you would like to take a hair extension course, you can do so at the Wellness Academy in Hasselt, where our educator also gives training in hair extensions. You can find more info here.

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Be careful with silver shampoo. It can make your blonde hair colour very dull & matt or even give your hair a purple glow. Still, it can be very nice to refresh your blonde hair colour every 10 washes by washing your hair with an appropriate silver shampoo.

Silver shampoos that won’t damage your hair extensions:

• Milk Shake Silver shine
• Milk Shake Silver shine light

After the silver shampoo, always use the entire haircare ritual as described in our FAQ ‘How do I best care for my Perfect Hair?’.

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Certain techniques have certain advantages. Therefore, we like to list them for you so it is easier to make a choice in which technique you prefer or suits you best.

Clip-ins advantages
Clip-ins are ideal if you like to work on your own hair. Since you don’t wear them every day, they often last for months & what’s more, you can remove or re-stick them as much as you like. It allows you to be creative with your own hair & any hairstyles you want to try out.

Clip-ins disadvantages
The disadvantage is that you have to insert your clip-ins yourself when you want to enjoy your perfect hair but it may not be every day. Because when you wear your clip-ins every day, it causes damage to your own hair. If you wear them sporadically, then this is the perfect technique for you.

Keratins benefits
Keratin hair extensions are very fine loose tufts of hair that provide 360-degree twisting comfort in your hair. If you often experiment with tails, braids or other fun hairstyles, keratins are often the most suitable. Even if you have very fine hair for which no other technique is suitable, keratins can often still be a solution. Moreover, they also stay in your hair for 3 to 4 months without having to be re-plastered. So ideal if you have little time to go to the hairdresser. Keratin hair extensions can often be placed in places that are difficult to reach with other techniques, such as at the very front of the hair contour. If your hair is fine or shorter there too, keratins can often solve this. Moreover, you have keratins removed every 3 to 4 months & place new ones. This gives you a new set of hairs every time, so you can enjoy the very best quality all year round.

Keratins disadvantages
Keratins can tangle so it’s very important to detangle them thoroughly several times every day. Keratins also tend to hang in tufts & are not reusable.

Tapes benefits
Tape extensions are often installed in minutes. If you want instant volume, to fill out your hair or perfect your colour, tapes are ideal. Tape extensions are also reusable & don’t fall into locks like keratin extensions sometimes do.

Tape disadvantages
Tapes need to be repositioned every 6 – 8 weeks. If you have little time to go to the hairdresser then this may not be ideal for you. Also, making high tails are more difficult without seeing the tape extensions.

Secret wefts benefits
Our Secret wefts consist of high density hair. Meaning that you have a high density of hair on a band of secret wefts. That way, you can aim for maximum results with a minimum of bands. Moreover, our Secret wefts have no beard hairs that can cause itching & are reusable. Secret wefts also don’t fall into locks like keratin extensions sometimes do.

Secret wefts disadvantages
Secret weft hair extensions need to be repositioned every 6 – 8 weeks. If you have little time to go to the hairdresser then this might not be ideal for you. Also, making high tails are more difficult without seeing the secret wefts if you have finer hair at the front & can cause damage if your hair is too fine or porous. Weft extensions are difficult to place very forward without them becoming visible. Therefore, it is not ideal if you want to thicken or lengthen your hair at the very front of the hair contour. If you have finer and/or broken-off hair at the front, you will find it difficult to get a transition with your Secret weft extensions.

Hand tied wefts advantages
Our hand tied wefts are very fine bands of hair that may still be suitable if your hair is too fine for our Secret wefts. Hand tied wefts are also reusable & do not fall into locks like keratin extensions sometimes do.

Hand tied wefts disadvantages
Hand tied wefts hair extensions need to be repositioned every 6 – 8 weeks. If you have little time to go to the hairdresser then this may not be ideal for you. Also, making high tails are more difficult without seeing the hand tied wefts if you have finer hair at the front & can cause damage if your hair is too fine or porous. Weft extensions are difficult to place very forward without them becoming visible. Therefore, it is not ideal if you want to thicken or lengthen your hair at the very front of the hair contour. If you have finer and/or broken hair at the front, you will have difficulty getting a transition with your hand tied weft extensions. And hand tied wefts have soft beard hairs that can cause itching in some individuals.

I-tip benefits
I-tip hair extensions are often installed in minutes. If you want an instant fun colour effect then that is ideal with i-tips. They are also reusable.

I-tip disadvantages
I-tip hair extensiosn fall into locks & need to be repositioned every 4 – 8 weeks. If you have little time to go to the hairdresser then this may not be ideal for you.

At Perfect Hair, we believe the best results for your clientele are achieved by asking the right questions & matching the chosen technique, amount of hair & colour to the client’s needs & not the technique the hairdresser prefers. To help you with this, we have written out an ideal step-by-step plan for you.

Download our freebie

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The reason why sudden curls would not hold is :

• if the hair extensions are too heavy
• if using products that are too heavy for the hair extensions
• if the straightener/curling iron no longer heats up properly
• if the curls are made when the hair is not yet 100% dry

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This is indeed possible, we list here the possible reasons :

• if a client has naturally wavy/curly hair, that is the natural movement that the hair makes
• If the placement is done with slightly twisting the lock to get into the gutter of the keratin ( never do )
• If the lock of hair is lifted when placed in the keratin for placement ( never do, always keep the hair straight down )
• When the client makes twisting movements with the fingers in the hair. This is often without them realizing it ( often this is then on the side as children often do ).

Twisted keratin extensions are best removed to avoid further damage