Terms and conditions – general

1. About us and these Terms and Conditions
   1. The Internet portal PerfectHair as well as the shopping community integrated therein (hereinafter collectively referred to as “website”) are operated by PERFECTHAIR BVBA, 2431 LAAKDAL, Huyten 8 and company number 0672.591.466, info@perfecthair.be (hereinafter ” PerfectHair “, “we” or “us”)
   2. These General Terms and Conditions apply to the offer of any Product ordered by the customer on these from PerfectHair.
   3. These conditions, including the special conditions per order, apply to the agreement between PerfectHair and its customer.
   4. Current terms and conditions are considered formally and expressly accepted by the customer. They shall apply to the exclusion of the customer’s own general terms and conditions (even if these terms and conditions contradict the customer’s general or special terms and conditions), even if they are more recent.
      
      
2. Ordering and delivery
   1. The customer is responsible for the correctness of the information provided by the customer to PerfectHair. PerfectHair has no obligation to check, and in case of incorrect or incomplete information provided by the customer, the latter will bear all the consequences (delivery time), as well as direct and indirect additional costs as well as an administrative cost in order to adjust and correct the order.
   2. PerfectHair invests an enormous amount of time and energy in providing the customer with perfect information so that they can make their choice in the best possible conditions. This is based on extensive and representative photo material and a detailed, comprehensive product description. The customer declares that he has made a well-considered choice on the basis of the website and does not require any further information.
   3. The customer knows that he can at any time personally contact PerfectHair (https://perfecthair.be/support/) and request further information about the product and additional photos. The customer is expressly asked to think carefully about his choice in view of the consequences involved
   4. The commitments made by PerfectHair are only binding after written confirmation on its part which is generated by the website following a correct order and payment. The communication of prices, rates, terms of delivery and conditions of sale does not constitute a commitment on the part of PerfectHair as long as this order has not been expressly confirmed.
   5. Delivery is made either by handing goods directly to the customer or by handing them over to a forwarding agent or carrier at PerfectHair’s premises. The goods travel at the customer’s risk, even when shipped carriage paid. PerfectHair is free to choose to appoint forwarding agent or carrier.
   6. Perfecthair is committed to perfect stock management and makes great efforts to keep it up to date in real time. However, it may happen that due to several simultaneous orders there is a chance that something is out of stock Perfecthair will in that case refund you in full within 24 hours of the order and cancel the order. Perfecthair also never charges cancellation fees to the customer.
      
      
3. Right of Withdrawal
   1. The customer has a period of 14 days to revoke the distance contract without giving reasons. The customer may only exercise this right insofar as he revokes the entire order.
   2. The customer shall bear the cost of returning the goods. If the customer has paid an amount, PerfectHair will refund this amount as soon as possible, but at the latest within 14 days after revocation. This is subject to the condition that the product has already been received back by the merchant or conclusive evidence of complete return can be provided. In accordance with the relevant provisions of the Economic Code, the customer cannot exercise the right of withdrawal for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
      By breaking the seal, the customer irrevocably waives his right of withdrawal. For reasons of hygiene, the delivered goods are no longer suitable for (re)use after the seal has been broken.
      
      
4. Prices and Payment
   1. The prices mentioned on the website are exclusive of VAT, but exclusive of any packaging and/or shipping costs. Should a wrong VAT percentage be applied, PerfectHair can always correct this, and the customer accepts the consequences.
   2. The goods must be paid for, cash and without discount, before PerfectHair proceeds to ship the goods. In case of absence of payment, incomplete or late payment, PerfectHair reserves the right not to ship the ordered goods and this pending full payment of the outstanding balance.
   3. The goods remain the property of PerfectHair until full payment of their price.
   4. If the customer chooses to pick up the goods, they must arrange for full payment on site (cash or bank contact).
   5. In the event of non-payment on the due date (except for a derogation set at 30 days after the invoice date ), the outstanding invoices shall automatically and without prior notice incur interest on arrears at a rate of 6% per annum.
      In the event of unjustified non-payment of an invoice, a lump sum of 10% of the invoice amount, with a minimum of 100 €, shall be payable to the other party by way of damages.
      When calculating these terms, each month started shall be considered a full month. In the absence of payment on the due date, all sums due shall become immediately payable, whatever the payment facilities previously granted. Furthermore, PerfectHair reserves the right to provide no further goods and services until all payments have been settled.
   6. As soon as the customer fails to meet his contractual obligations, PERFECT HAIR may by law and without prior notice either suspend its commitments or dissolve the agreement. This also applies of course to the customer if PERFECTHAIR fails to meet its contractual obligations.
      
      
5. Warranty
   1. PerfectHair guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
   2. A guarantee provided by PerfectHair, manufacturer or importer does not detract from the legal rights and claims the consumer may assert against the entrepreneur on the basis of the agreement The guarantee does not apply if:
      1. The consumer has manipulated and/or processed the delivered products himself or had third parties do so;
      2. The delivered products are exposed to abnormal conditions or otherwise carelessly treated or contrary to the instructions of the entrepreneur and / or on the packaging have been treated;
      3. The inadequacy results in whole or in part from regulations that the government has made or will make regarding the nature or quality of the materials used.
         
         
6. Complaints
   1. Except for hidden defects, any complaint relating to the goods delivered or service provided or repair, must be reported to PerfectHair by registered letter within 8 days of receipt of the goods and/or service and under penalty of nullity. Complaints concerning visible defects and defects relating to the quantities delivered shall no longer be admissible after delivery and acceptance of the goods.
   2. Slight deviations or color variations deemed permissible in the industry or technically unavoidable cannot constitute grounds for complaints.
   3. In the event of non-conforming delivery or in the event of an admissible and well-founded complaint regarding hidden defects, the customer accepts that PerfectHair will proceed to replace the rejected goods with others at its own expense as appropriate compensation and compensation for its loss. In this case, PerfectHair cannot normally be liable for any additional compensation, nor can any other sanction be imposed on it unless it is proven and, in principle, should also be apparent from the order. Non-compliant delivery cannot in principle be a ground for canceling the contract.
      
      
7. Liability
   1. The liability of PerfectHair cannot be invoked when the non-compliance with its commitments is due to cases of force majeure and/or extraneous cause. Force majeure suspends the delivery period and in no case entitles the customer to rescind the contract or to claim compensation for damages.
      The following cases are in any case regarded as cases of force majeure (non-exhaustive): accidents, material breakage, delays or errors on the part of the supplier, traffic disruption, strikes, company blockades, lock-outs, fire, transport problems, war, lack of energy or transport facilities, unforeseen government measures and abnormal climatic conditions.
      
      
8. Competent courts and applicable law
   1. All disputes between PerfectHair and the customer will only be dealt with by the competent court of First Instance Antwerp, Turnhout Division, which will apply Belgian law.
   2. The possible nullity of 1 or more provisions of these terms and conditions shall not affect the applicability of all the other clauses. If necessary, the parties undertake to replace the null and void clause by the one that comes closest to the real will and intentions of the parties and the economy of the agreement.
   3. The parties agree to withhold for that purpose always, including treatment on opposition, the base rate of the updated amounts of court fees.

General Terms and Conditions – Perfect Hair Training Platform

Last updated: 25/08/2025

These general terms and conditions apply to the use of Perfect Hair’ s online training platform (hereinafter “the Platform”).

1. Applicability

1. 1. These terms and conditions apply to all courses, training and learning content offered through the Platform.
   2. By registering or using the Platform, the user (hereinafter “the Participant”) agrees to these terms and conditions.

2. Access and use

1. 1. Access to the Platform is granted upon registration and, if applicable, upon payment of fees due.
   2. Participant’s login credentials are strictly personal and may not be shared with third parties.
   3. Perfect Hair reserves the right to temporarily or permanently block access for abuse or violation of these terms and conditions.

3. Content and intellectual property

1. 1. All course materials, videos, text, images, assignments and other content on the Platform are the intellectual property of Perfect Hair or its licensors.
   2. It is not permitted to copy, distribute, record or disclose course materials unless expressly authorized in writing by Perfect Hair.
   3. Participants may only use the learning content for their own study and professional development.

4. Payments and cancellations

1. 1. The price of the course is always clearly stated prior to registration.
   2. Payment should be made via the indicated payment methods and before the start of the course, unless otherwise agreed upon.
   3. Participants have the opportunity to:

• • • Payable at once (full sum before start).
    • Payable in two installments: the first payment is made at registration, the second payment is automatically collected on the following month. This direct debit is binding and cannot be refused by the Participant.

1. 1. In case of cancellation by the Participant, the following rules apply:

• • • Cancellation within 14 days of purchase (right of withdrawal, if the course has not yet started): full refund.
    • Once an online course is started or made fully accessible, the right of withdrawal expires.

1. 1. Perfect Hair may cancel or reschedule a course. In that case, the participation fee already paid will be fully refunded or converted to a later date, at the Participant’s option.

5. Quality and availability

1. 1. Perfect Hair strives to ensure optimal operation of the Platform, but cannot guarantee uninterrupted or error-free access.
   2. Maintenance work may result in temporary access interruptions.
   3. Perfect Hair is not liable for technical problems beyond its control, such as outages with Internet providers or hosting services.

6. Liability

1. 1. Perfect Hair shall not be liable for indirect damages, consequential damages or loss of profits resulting from the use of the Platform.
   2. The responsibility for the application of knowledge gained in practice lies entirely with the Participant.
   3. To the extent legal liability applies, it is limited to the amount paid by the Participant for the course in question.

7. Privacy and data protection

The processing of personal data is governed by the attached Privacy Statement.

8. Changes

1. 1. Perfect Hair reserves the right to change these terms and conditions.
   2. The most current version of the terms and conditions is always published on the Platform.

9. Applicable law and disputes

1. 1. These terms and conditions are governed exclusively by Belgian law.
   2. Any disputes will be submitted to the competent court of First Instance Antwerp, Turnhout Division, which will apply Belgian law.